T & c

NORTHWESTCSV  TERMS AND CONDITIONS

BUSINESS TO CONSUMER - TERMS AND CONDITIONS BETWEEN NORTHWEST CSV  AND CONSUMERS

THE PROVISION OF SERVICES

These terms and conditions form the basis on which you can visit us and our website.  Please read them carefully as they contain important information.

General terms and conditions

The site is rented and operated by NORTHWESTCSV MIDDLETON RD, HEYSHAM LA32QD.  If you have any queries about these terms and conditions or if you have any comments or complaints on or about our website, you can contact us at northwestcsv@gmail.com or 07973620193.

1.  The Contract between us

If booking in person, by telephone or email, we will create your booking with description of the services/repairs required.  We will ask for your confirmation as to the work to be undertaken.  Only at the point of arrival on the day agreed is a legally binding contract created between us.  At our discretion we may ask for part or full payment before proceeding, or a staged payment.  If we have not asked for payment in advance, we request full payment on completion of the service.

1.1 Leisure Services

NORTHWESTCSV operates in the leisure sector, supplying services for consumers in their leisure time and leisure vehicle use.  NORTHWESTCSV does not supply services fit for commercial vehicles, or vehicles being used for commercial activites, or long term habitation.

If you have not disclosed information at the point of order that would enable NORTHWESTCSV to assess the way in which the vehicle is used, all service and repair warranties applicable are void and the services provided are used at your own risk.

2.  Acknowledgement of your booking

Your booking will be acknowledged either on the telephone when made or by email.  We will take your name, telephone number, and make and model of your leisure vehicle as we make the booking.  This information is placed into a hand written diary and stored in our computer accounting system for invoicing, directions and any relevant information passed to us from you.  If you have an email address we will happily take this and contact you this way if you would prefer.  We do not store private addresses or banking details at all.  For the avoidance of doubt, this correspondence does not constitute a contract between us.

3.  Ownership of rights

All rights, including copyright, in this website are owned by or licensed to NORTHWESTCSV.  Any use of this website or its contents, including copying or storing it or them in whole or part, other than for your own personal, non-commercial use, is prohibited without our permission.  You may not modify, distribute or repost anything on this website for any purpose.

4.  Accuracy of content

We have taken care in the preparation of the content of this website, in particular, to ensure that prices quoted are correct at the time of publishing and that all services have been described accurately. We reserve the right to change prices at any time.

5.  Damage to your computer

We try to ensure that this website is free from viruses or defects.  However, we cannot guarantee that your use of this website or any websites accessible through it will not cause damage to your computer.  It is your responsibility to ensure that the right equipment is available to use the website.  Except in the case of negligence on our part, we will not be liable to any person for any loss or damage which may arise to computer equipment as a result of using this website.

6.  Availability

The services will be provided within an agreed timescale, although we reserve the right to alter this timescale due to circumstances beyond our control.  Time is not the essence of the contract.

7.  Price

The prices payable for specific services that you request are as set out on our website.  Other services provided are charged at our hourly rate in force at the time of the contract.  All prices shown are inclusive of VAT at the current rates and are correct at the time of entering information.

8.  Payment terms

For all services provided, full payment is required on completion of works.  We will accept payment by debit/credit card, cash or bank transfer.  The amount payable will obviously be reduced by any upfront payment or stage payment already made.  

9. Cancellation

You have the right to cancel your booking with our selves as long as work has not commenced on your leisure vehicle.  If you have booked for more than one job, you cannot cancel any part of the booking that has already been started but you can cancel any part that has not been started.  We will accept cancellation by any clear means e.g. telephone call, email, in person.

10.  If there is a problem with the services

10.1 If you have any questions or complaints about the services please contact us in the first instance.  You can do so at northwestcsv@gmail.com or 07973620193.

10.2 We are under a legal duty to supply services that are in conformity with the contract between you the consumer and NORTHWESTCSV and in accordance with the Consumer Rights Act 2015.

11.  Liability

11.1 We are only responsible for losses that are a natural, foreseeable consequence of our breach of these terms and conditions.  We do not accept liability if we are prevented or delayed from complying with our obligations set out in these terms and conditions by anything you (or anyone acting with your express or implied authority) does or fails to do, or is due to events which are beyond our reasonable control.

11.2 Furthermore, we do not accept liability for any losses related to any business of yours including but not limited to: lost data, lost profits, lost revenues or business interruption.

11.3 In the extreme circumstance of a catastrophic event that necessitates the writing off of your leisure vehicle, we limit our liability to no more than an economic market value of your leisure vehicle at the time.

11.4 Notwithstanding the foregoing, nothing in these terms and conditions is intended to limit any rights you might have as a consumer under applicable local law or other statutory rights that may not be excluded nor in any way to exclude or limit our liabiity to you for any death or personal injury resulting from our neglience.

12.  Changes to legal notices

We reserve the right to change these terms and conditions from time to time and you should look through them as often as possible.

13. Law, jurisdiction and language

This website, any content contained there in and any contract brought into being as a result of usage of this website or any other form of contact are governed by and construed in accordance with English law.  Parties to any such contract agree to submit to the exclusive jurisdiction of the courts of England and Wales.  All contracts are concluded in English.

14.  Invalidity

If any part of these terms and conditions is unenforceable (including any provision in which we exclude our liability to you) the enforceability of any other part of these conditions will not be affected.

15.  Privacy

Our privacy policy dictates that we do not store anything other than your name, vehicle address, telephone number, registration number of your leisure vehicle and email address if you share it with us.  We do not share this information with anyone unless you request us to do so.  You acknowledge and agree to be bound by the terms of our privacy policy.

16.  Third party rights

Nothing in this Agreement is intended to, nor shall it confer any rights on a third party.

17.  Specific damp repair warranty

All Repairs and damp repairs undertaken by NORTHWESTCSV come with an automatic 12 month warranty subject to a post work inspection within 3 months of completion of the repair.  The post work inspection is the responsibility of the consumer to arrange with our selves and we do not offer a contact service for this work.